Effective Date: August 2026

At Rae Floral Co., every arrangement is thoughtfully designed using seasonal blooms and carefully selected materials. Because flowers are perishable and many pieces are custom-made, we are unable to accept traditional returns.

That said, customer experience matters deeply to us. If something is not right with your order, we want to make it right whenever possible.

Damaged or Incorrect Orders

If your arrangement arrives damaged, incorrect, or unsatisfactory, please contact us within 24 hours of delivery.

To help us review the issue quickly, please include:

• your order number

• photos of the arrangement

• a brief description of the concern

Depending on the situation, Rae Floral Co. may offer:

• a replacement arrangement

• store credit

• a partial refund

• a full refund

All resolutions are provided at our discretion.

Flower Variations

Flowers are natural products, and slight variations in color, bloom size, shape, and seasonal availability are expected.

While we always aim to create arrangements as pictured, substitutions may occasionally be necessary. Any substitutions will be made thoughtfully and with flowers of equal or greater value while maintaining the overall aesthetic and color palette.

Freshness & Care

Fresh flowers require proper care to maximize longevity.

Rae Floral Co. is not responsible for reduced flower lifespan due to improper care, extreme temperatures, or conditions after delivery.

Custom, Wedding & Event Orders

Custom floral work, weddings, and event orders are non-refundable once materials have been purchased or design work has begun.

Deposits for weddings and events are non-refundable unless otherwise stated in a separate signed agreement.

Order Cancellations

Orders canceled at least 48 hours before the scheduled delivery or pickup date may qualify for a refund.

Same-day orders and completed custom work cannot be canceled or refunded.